This course focuses on interpersonal communication in the workplace. Conflict resolution, colleague interaction, bargaining, and problem solving skills are central topics. Transcript available. Senior adult and disabled retiree course fee waivers apply.
Learn to deliver excellent customer service like industry leaders. Develop skills for emotional engagement with customers (relationship building and customer retention). Learn to handle customer complaints and difficult customers successfully. Explore ways to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain. Review of communication skills such as active listening skills, as well as using positive word choices and positive attitudes when interacting with customers by phone, emails, and face to face. Scripts for dealing with customer requests, issues, and using positive word choices are provided. Senior adult and disabled retirees tuition apply. Transcript available.
Do you have a pile full of data and are not sure what to do with it next? Does the “signal” in your data look like the “noise”? Do you need to convert data into useful information for decision makers? If the answer any of these questions is yes, then this course maybe for you. The purpose of these sessions is to look at what the data is telling us. Topics include measures of precision and accuracy, illustrating data with charts and tables, discrete and continuous frequency distributions, testing hypotheses to some level of statistical significance, and optimization techniques. In addition to analysis theory, one benefit of the course is a solid foundation in using Excel for day-to-day analysis of data.
Disciplined Agile® Scrum Master (DASM) helps project managers not only understand the benefits of agile, but to make it work for their specific organization and industry. Disciplined Agile helps teams break free from old ways and customize a way of working (WoW) that fits their context. This course is a nine-lesson, instructor-led course that shows students how to use Disciplined Agile to improve WoW. As agile becomes the go-to approach for many organizations and industries, project managers need to demonstrate knowledge, skills and experience in this area. In just two days, students will become familiar with the foundational agile and lean approaches that Disciplined Agile supports, use the Disciplined Agile tool kit to solve problems and learn how to build high-performance teams. The Disciplined Agile tool kit includes hundreds of proven project management practices (including Scrum, Kanban and SAFe® ) and puts them into context. This engaging and interactive DASM course will prepare students to take the Project Management Institute (PMI)® DASM certification exam and, equally important, start using Disciplined Agile immediately.
A skilled facilitator enables a group to deal with a problem or develop a plan for delivering results in less time than it would take without this professional's expertise. This course will teach participants how to act as facilitators who can draw out and process audience input for the purpose of moving a discussion forward. Participants will learn how to recognize group dynamics and motivations through dialogue, feedback, and consensus building. Senior adult and disabled retiree tuition waivers apply. Transcript available.
Learn how to identify entrepreneurial opportunities in the cannabis industry. Students will explore opportunities to obtain a license to grow, process or dispense cannabis as well as the ancillary businesses that are essential to serve the licensed businesses. Once an opportunity is identified, students will begin the process of constructing a business plan to further explore the viability of their entrepreneurial concept.
For the home grower or individual who seeks an entry level position in a cultivation facility in the Maryland cannabis industry. Learn the basics of plant growth through it’s various stages whether grown outdoors or indoors. Learn about various hydroponic options, super soils as well as the best lighting choices for indoor growers. Students will also learn about nutrients, diseases and pest control.
The Project Management Institute’s Agile Certified Practitioner (PMI-ACP®) program creates an industry-standard for applying agile principles and practices to project management. The PMI-ACP® certification is a comprehensive evaluation of the applicant’s knowledge and experience. This course will provide you with classroom learning and practice tests to prepare you for the exam. Guidance on completing the application and a study plan are provided. This course satisfies the 21-training hour prerequisite.
Learn basic project management concepts that can be applied directly to your projects. Using a lecture and exercise format, learn project management best practices outlined in the Guide to the Project Management Body of Knowledge (PMBOK® Guide) established by the Project Management Institute (PMI). Upon completing the class students will understand how to use Microsoft project to plan and manage an effective project. This class allows students to develop actual project management plans and Microsoft Project schedules that can be taken back to their jobs for further planning and execution. Access to Microsoft Project software is not included in this course. To participate fully in this class you will need MS project access on your personal device.
Attending this comprehensive course will provide you with what you need to know to pass the Project Management Institute’s PMP® or CAPM® Certification Exam. At the conclusion of the course, you will be able to understand the concepts and vocabulary of project management from the perspective of the PMBOK® Guide - Sixth Edition. Additional topics include defining the roles of key project stakeholders; creating a WBS and describing its value as an essential document used in project planning; explaining earned value analysis; and performing earned value calculations. The course is taught by a PMI Registered Education Provider (PMI R.E.P.) The provider has been approved by PMI to issue professional development units (PDUs) for the course. Senior adult and disabled retiree tuition waivers apply. Transcript available.
Learn to automate business finances, including how to set up a new or existing company and enter customers, vendors, invoices, cash sales, bills, items bought and sold, and resale items. Additional topics include tracking expenses and income by job or client; monitoring and paying sales tax; receiving and depositing payments and reconciling bank statements; and printing invoices, statements, payroll checks, and reports. Reports include profit and loss, balance sheets, trial balances, journals, and cash flow. Prerequisites: Knowledge of accounting and working knowledge of Windows. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Build on skills learned in QuickBooks one by taking a deeper dive into customizing your business setup, including forms and Chart of Accounts. Manage inventory, and perform financial report analysis, along with an in depth examination of the payroll module. Going beyond basics, students will learn how to utilize more advanced features of the software and accounting practices and methods. This course is intended for those who have basic knowledge of QuickBooks or who have taken QuickBooks 1 and are looking to advance their skills.
9:00 AM - 12:15 PM
Edgewood Hall, Rm. 215
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