Creating an atmosphere of openness with clear lines of communication is a key factor in organizational success. People with good interpersonal skills deal with difficult issues straightforwardly, listen well, share information fully, and stay receptive to bad news as well as good. This course is designed for individuals who want to increase productivity and become more successful on the job by improving the quality of working relationships with peers, employees, supervisors, customers, and others. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Learn to deliver excellent customer service like industry leaders. Develop skills for emotional engagement with customers (relationship building and customer retention). Learn to handle customer complaints and difficult customers successfully. Explore ways to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain. Review of communication skills such as active listening skills, as well as using positive word choices and positive attitudes when interacting with customers by phone, emails, and face to face. Scripts for dealing with customer requests, issues, and using positive word choices are provided. Senior adult and disabled retirees tuition apply. Transcript available.
9:00 AM - 12:00 PM
This is an instructor lead online class. Please ensure thatyou have internet access.
Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, you will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. You will also organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery. You will also prepare strategies for business meetings and learn to conduct meetings efficiently. Senior adult and disabled retiree course fee waivers apply. Transcript available.
A skilled facilitator enables a group to deal with a problem or develop a plan for delivering results in less time than it would take without this professional's expertise. This course will teach participants how to act as facilitators who can draw out and process audience input for the purpose of moving a discussion forward. Participants will learn how to recognize group dynamics and motivations through dialogue, feedback, and consensus building. Senior adult and disabled retiree tuition waivers apply. Transcript available.
This course will prepare the student to gather and do preliminary analytics on data sampled from a larger data set. The student will review the statistical elements to analyze data, the "rules" behind determining if the data is valid, and finally using the knowledge gained from the course to analyze real world data from probably the largest data repositories in the United States. The student is not required to know statistics or math, since the course is not statistics focused as much as it is understanding the logic behind data gathering and analysis. Senior adult and disabled retiree tuition waivers apply.
This training covers an introduction to the terminology, tools, and methods of the Lean Six Sigma methodology for front-line staff/supervisors that will support improvement projects in your organization (not necessarily a pre-requisite for Green Belt level training). This training uses quizzes, structured presentations and hands on exercises to reinforce the tools and concepts taught in order to cultivate a strong foundation for the Lean Six Sigma methodology within your organization. Senior adult and tuition waivers apply. Transcript available.
The Project Management Institute’s Agile Certified Practitioner (PMI-ACP®) program creates an industry-standard for applying agile principles and practices to project management. The PMI-ACP® certification is a comprehensive evaluation of the applicant’s knowledge and experience. This course will provide you with classroom learning and practice tests to prepare you for the exam. Guidance on completing the application and a study plan are provided. This course satisfies the 21-training hour prerequisite.
The objective of Project Management Executive Overview is to introduce the student to project management best practices involved in properly initiating, planning, executing, controlling, and closing a project. This course is designed demonstrate the business value of project management and stresses the need for proper initiating and planning of projects to minimize rework, meet expectations, and execute and manage projects using a standardized approach.
Attending this comprehensive course will provide you with what you need to know to pass the Project Management Institute’s PMP® or CAPM® Certification Exam. At the conclusion of the course, you will be able to understand the concepts and vocabulary of project management from the perspective of the PMBOK® Guide - Sixth Edition. Additional topics include defining the roles of key project stakeholders; creating a WBS and describing its value as an essential document used in project planning; explaining earned value analysis; and performing earned value calculations. The course is taught by a PMI Registered Education Provider (PMI R.E.P.) The provider has been approved by PMI to issue professional development units (PDUs) for the course. Senior adult and disabled retiree tuition waivers apply. Transcript available.
Mon. - Fri.
8:00 AM - 5:00 PM
This is an online course using GoToMeeting or Zoom.
This course introduces the students to basic risk assessment and management concepts that can be applied directly to their projects. Using a discussion and exercise format, the students will learn risk management following the foundation provided in the Guide to the Project Management Body of Knowledge (PMBOK® Guide) established by the Project Management Institute (PMI). Student will perform a risk assessment using project data from a project of their choosing. Upon completing the class students will understand all aspects of risk assessment including risk management planning, risk identification, qualitative and quantitative risk analysis, risk response planning, and implementing and monitoring risks.
8:00 AM - 4:00 PM
This is an online course using GotoMeeting or Zoom.
This course prepares students to communicate specialized information to different audiences (e.g., technical and nontechnical people, colleagues and clients, peers and supervisors, in-house departments, and government agencies), work in teams, and address organizational and ethical issues. The course material is drawn primarily from professional contexts, principally engineering. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Millennials will make up nearly half of the nation's workforce in just a few years, but their expectations and work habits are very different from any of their predecessors. Learn about these differences and how to make the most of your organization’s resources to get the full potential from this group.
If you are interested in developing a better corporate climate, this course is for you. You will learn how to interpret mission statements and goals, and determine how well they are being met. Discussions will also include how to assess an organization's culture dynamics, management styles, power bases and political behavior, and how conflict and change may actually help better align staff with the vision and direction of an organization. Senior adult and disabled retiree tuition waivers apply. Transcript available.
6:00 PM - 9:00 PM
It has been, and will continue to be, the policy of Harford Community College that all students, employees, applicants, and other persons dealing with the College will do so in an atmosphere that is free from discrimination on the basis of race, color, religion, sex, national origin, age, status as an individual with a disability, veteran, sexual orientation, gender identity or expression, marital status, genetic information or any other status protected by law. This policy includes, but is not limited to, decisions about recruitment, hiring, training, promotion, compensation, benefits, transfers, social or recreational programs, academic opportunities and enrollment.
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Harford Community College
401 Thomas Run Road
Bel Air, MD 21015-1627