This course focuses on interpersonal communication in the workplace. Conflict resolution, colleague interaction, bargaining, and problem solving skills are central topics. Transcript available. Senior adult and disabled retiree course fee waivers apply.
Learn to deliver excellent customer service like industry leaders. Develop skills for emotional engagement with customers (relationship building and customer retention). Learn to handle customer complaints and difficult customers successfully. Explore ways to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain. Review of communication skills such as active listening skills, as well as using positive word choices and positive attitudes when interacting with customers by phone, emails, and face to face. Scripts for dealing with customer requests, issues, and using positive word choices are provided. Senior adult and disabled retirees tuition apply. Transcript available.
Do you have a pile full of data and are not sure what to do with it next? Does the “signal” in your data look like the “noise”? Do you need to convert data into useful information for decision makers? If the answer any of these questions is yes, then this course maybe for you. The purpose of these sessions is to look at what the data is telling us. Topics include measures of precision and accuracy, illustrating data with charts and tables, discrete and continuous frequency distributions, testing hypotheses to some level of statistical significance, and optimization techniques. In addition to analysis theory, one benefit of the course is a solid foundation in using Excel for day-to-day analysis of data.
A skilled facilitator enables a group to deal with a problem or develop a plan for delivering results in less time than it would take without this professional's expertise. This course will teach participants how to act as facilitators who can draw out and process audience input for the purpose of moving a discussion forward. Participants will learn how to recognize group dynamics and motivations through dialogue, feedback, and consensus building. Senior adult and disabled retiree tuition waivers apply. Transcript available.
The Project Management Institute’s Agile Certified Practitioner (PMI-ACP®) program creates an industry-standard for applying agile principles and practices to project management. The PMI-ACP® certification is a comprehensive evaluation of the applicant’s knowledge and experience. This course will provide you with classroom learning and practice tests to prepare you for the exam. Guidance on completing the application and a study plan are provided. This course satisfies the 21-training hour prerequisite.
Attending this comprehensive course will provide you with what you need to know to pass the Project Management Institute’s PMP® or CAPM® Certification Exam. At the conclusion of the course, you will be able to understand the concepts and vocabulary of project management from the perspective of the PMBOK® Guide - Sixth Edition. Additional topics include defining the roles of key project stakeholders; creating a WBS and describing its value as an essential document used in project planning; explaining earned value analysis; and performing earned value calculations. The course is taught by a PMI Registered Education Provider (PMI R.E.P.) The provider has been approved by PMI to issue professional development units (PDUs) for the course. Senior adult and disabled retiree tuition waivers apply. Transcript available.
Learn to automate business finances, including how to set up a new or existing company and enter customers, vendors, invoices, cash sales, bills, items bought and sold, and resale items. Additional topics include tracking expenses and income by job or client; monitoring and paying sales tax; receiving and depositing payments and reconciling bank statements; and printing invoices, statements, payroll checks, and reports. Reports include profit and loss, balance sheets, trial balances, journals, and cash flow. Prerequisites: Knowledge of accounting and working knowledge of Windows. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Build on skills learned in QuickBooks one by taking a deeper dive into Customizing your business setup, including forms and Chart of Accounts. Manage inventory and perform financial report analysis. In depth examination of the payroll module. Going beyond basics, students will learn how to utilize more advanced features of the software and accounting practices and methods. This course is intended for those who have basic knowledge of QuickBooks or who have taken QuickBooks 1 and are looking to advance their skills.
9:00 AM - 12:15 PM
Edgewood Hall, Rm. 215
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