In this course participants will review exam-like questions and exam strategies in preparation for taking CompTIA's A+ certification exam. No course material purchase required. Tuition waivers apply. Remote delivery on MS Teams.
Gain fundamental knowledge of personal computers and the skills required to work in an IT career. This is the first of three classes in this series. No purchase is required for this class. Tuition waivers apply. Transcript available. The series is VA GI Bill and Scholarship eligible.
Are you ready to enter the IT job market? Learn best practices for resume writing, cover letters and interview questions as you prepare to enter the IT job market.
This is the second course in a series of three designed to prepare students to sit for the A+ Certification exam. Learn how different hardware and software components interact to make a PC system function. Learn to install Windows, troubleshoot, and repair common problems. Topics include files, directory structure, folders, operating systems, programs, and applications. Skills include basic maintenance techniques, configuring, optimizing, and troubleshooting Windows initialization/support files. Prerequisite: Fundamentals of PC Repair. Purchase of a textbook required. This course is approved for VA educational benefits for veterans and eligible dependents. Tuition waivers apply. Transcript available.
Building on the knowledge learned in the Fundamentals of PC Repair and the PC Repair Technician Level 1 course, learn to dismantle and reassemble a complete PC system. Learn to identify, repair, and/or replace every component in the PC system. Topics include proper handling of the components, troubleshooting and repair techniques, and safety of both the system and the user. Students work with motherboards, CPUs, power supplies, BIOS, memory, video cards, hard drives, CD-ROMs, sound cards, network cards, SCSI, and printers. Skills include advanced troubleshooting techniques of the hardware/software relationships including device drivers, IRQs, DMAs, and I/O addresses. Prerequisite: Fundamentals of PC Repair and PC Repair Technician Level 1. This course is preparation for the A+ Certification exam. Purchase of textbook required. Transcript available. This course is approved for VA educational benefits for veterans and eligible dependents. Tuition waivers apply.
One of three required labs in the ST I series, in DHCP & DNS lab participants will learn IP addressing, how to identify a device on a network, and how to use DNS within the scope of a ST's role. Dual enrollment required in Support Tech I, Hardware Lab, & the LAN lab.
The first of three required labs in the ST I series, in the hardware lab participants will disassemble, reassemble, identify parts and the parts' functions of devices commonly supported by computer support technicians. Dual enrollment in Support Tech I, DHCP & DNS lab and the LAN Lab is required.
One of three required labs in the ST I series, in this lab participants will construct and troubleshoot a LAN. Dual enrollment is required in Support Tech I, Hardware Lab, and the DHCP & DNS lab.
One of three required labs in the ST II series, in this lab participants will create a virtual machine with a hypervisor software and practice using this indispensable tool to test and troubleshoot issues. Dual enrollment is required in Support Tech II, the Intro to OS & IP Lab, and the Peripherals & Connectivity Lab.
One of three required labs in the ST II series, in this lab participants will begin to explore operating systems and IP addresses. Participants will install, configure and troubleshoot an operating system. Dual enrollment in Support Tech II, the Hypervisors & VM lab, and the Peripherals & Connectivity Lab is required.
One of three required labs in the ST II series, in this lab participants will explore the requirements for networking different peripheral devices and troubleshoot connectivity issues. Dual enrollment in Support Tech II, the Hypervisors & VM Lab, and the Into OS & IP Lab is required.
One of four labs required in the ST III series, in this lab participants will work with Active Director to assign permissions and establish group policy. Dual enrollment in Support Tech III and the other three ST III Labs is required.
One of four required labs in the ST III series, in this lab participants will explore how to work with Microsoft Exchange features. Dual enrollment in Support Tech III and the other three ST III Labs is required.
One of four labs required in the ST III series, in this lab participants will explore troubleshooting tools for OS troubleshooting. Dual enrollment in Support Tech III and the other three ST III Labs is required.
One of four labs required in the ST III series, in this lab participants will work with proxy servers, browser settings, and encryptions to secure operating systems and networks. Dual enrollment in Support Tech III and the other three ST III Labs is required.
One of two required labs in the ST IV series, participants will practice using command lines and scripting to push updates, restart machines, and automate routine maintenance .Dual enrollment in Support Tech IV and the ST IV: Documentation Lab is required.
One of two required labs in the CST4 series, participants will practice best practices in ticket management and documentation. Dual enrollment in Support Tech IV and the ST IV: Command Prompt Lab required.
In level one of the CST series, participants will learn to identify and repair computer hardware, find and add devices to a network, and includes an introduction to DHCP & DNS basics. This course culminates with participants using these acquired skills to build a LAN and troubleshoot for issues. Enrollment in level one requires dual enrollment in the three required labs. CST I and II's curriculum covers the exam objectives for the CompTIA A+ Core One Exam. The Core One exam is included in the tuition and will be administered as a part of the class, Course materials are not included and can be purchased at the campus store. Tuition waivers apply. Transcript available.
In the ST II series, participants will learn and practice troubleshooting methodology to advance their troubleshooting skills. Enrollment In the three accompanying labs is required. Participants will begin exploring operating systems and using virtual machines. Dual enrollment in the three accompanying labs is required. Upon completion of ST II the Core One exam will be administered. All course materials are purchased in ST I, no additional purchase required.
In the ST III series, participants will begin preparing for the CompTIA A+ Core Two Exam. In the course, participants will build on their OS knowledge, explore macOS and Linux, and begin learning about security threats and protocols for reducing vulnerabilities. no material purchase required. Dual enrollment in the four accompanying labs is required.
In the ST IV series, participants will use their cumulated knowledge to advance into more challenging troubleshooting scenarios and go deeper into command line usage. Upon completion of this course, graduates will depart with guidance on documentation best practices and professionalism in the field. No material purchase is required. Dual enrollment in the two accompanying labs is required.
Tuition: $175
Fee: $20
Sessions: 2
25493
Mon., Wed.
6/5-6/7
8:30 AM - 12:30 PM
Edgewood Public Library, Rm. 137
A. DeMario
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